Thank you for visiting www.walshbros-jewellers.co.uk. By using or accessing www.walshbros-jewellers.co.uk (the “Website”), you agree to be legally bound by the following terms and conditions. If you do not wish to be bound by these terms and conditions, please do not use this Website.
1.1 This Website is operated by Walsh Bros.
1.2 In these terms and conditions, “Walsh Bros” means R J Burrow Limited, trading as Walsh Bros whose registered office is 16, Mount Pleasant Road, Tunbridge Wells, TN1 1QU, Kent, UK.
2. Access to the Website
2.1 Walsh Bros will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.
2.2 Walsh Bros assumes no responsibility for the contents of any other websites to which the Website has links.
3. Intellectual Property
3.1 The copyright in the material contained in the Website, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to Walsh Bros or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
3.2 Company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
4. Exclusions of liability
4.1 Walsh Bros uses reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, Walsh Bros disclaims all representations (whether expressed or implied) as to the accuracy of any information contained on the Website. Walsh Bros does not guarantee that the Website will be fault free and neither will accept liability for any errors or omissions.
4.2 Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Website, any liability Walsh Bros may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall Walsh Bros be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the Website, save where such liability cannot be excluded by law.
4.3 Walsh Bros does not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.
5. Data protection
5.1 Walsh Bros is committed to protecting your privacy. Walsh Bros will collect and use information supplied by you and other users of the Website to improve the Website and personalise your experience when you visit the Website. Walsh Bros may also use it to tell you about changes in our services or about features Walsh Bros thinks you’ll find interesting. Walsh Bros does not sell, trade or rent your personal information to others. By registering with Walsh Bros, you are deemed to have consented to use of personal information for these purposes. However, you can inform Walsh Bros not to deal with your personal information in these ways in the future by simply sending an e-mail message to firstname.lastname@example.org
6.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
6.2 Walsh Bros may modify these terms and conditions at any time by publishing the modified terms and conditions on this Website. Any modifications shall take effect 3 days after posting on this Website.
7. Use of Website from outside the UK
7.1 Whilst we welcome all visitors to this Website, we cannot guarantee that the Website is appropriate or available for use in any territory. Those who visit the Website from outside the UK are responsible for complying with all applicable laws. If use of the Website breaches any law in your jurisdiction(s), you may not use the Website and you must exit immediately.
8. English law and jurisdiction
8.1 These terms and conditions are governed by and to be construed in accordance with English law.
8.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts.
9.1 Questions, comments and requests regarding this Terms and Conditions policy are welcomed and should be addressed email@example.com
Terms and Conditions of Sale For Online Purchases
Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods from this Website. By ordering any Goods from this Website you agree to be bound by these Terms and Conditions.
2.1. Any contract for the supply of Goods from this Website is between you and Walsh Bros. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment. `
2.2. Goods purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party.
2.3. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
2.4. When ordering from this Website you will be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
2.5. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
2.6. Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Goods are available and the details of the order are correct, this email will be deemed an acceptance. If the Goods are not available we will also let you know by email.
2.7. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.
2.8. The contract for the Goods will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.
3. Prices and Payment
3.1. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of value added tax but exclusive of delivery charges which will be added to your order.
3.2. The total price for Goods ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched.
3.3. You must pay for your order before it is delivered and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.
4.1 Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
4.2. Time is not of the essence for the delivery of any Goods supplied under this Agreement.
4.3. All orders are delivered by Royal Mail. We will make every effort to dispatch the Goods on the next working day, following payment, however we will not be liable for any loss caused to you by late ordering.
4.4 If you wish to order to outside of the United Kingdom We are happy to arrange delivery as international tracked to the following countries:
- Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
- North America & Far East: USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand.
- Rest of the World: Australia, Bahrain, India, New Zealand, Qatar, Saudi Arabia, UAE.
Risk and ownership of the product will pass to you upon delivery.
4.5. No refunds of the delivery charge are made for late deliveries.
4.6. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
4.7. All risk in the Goods shall pass to you upon delivery.
4.8. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.
4.9. You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
4.10. Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.
4.11. Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.
5. Your Information
5.1. Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information.
6. Cancellation and Returns
6.1 Right to Cancel Non-personalised Goods (For customers based within the EU only):
6.1.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).
6.1.2 To exercise your right to cancel you must notify us immediately preferably by email to firstname.lastname@example.org or by calling us on 01892 514519. You must provide us with a clear statement of your decision to cancel this contract.
6.1.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6.1.4 We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.
6.2 Effects of Cancellation:
6.2.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2.2 We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.
6.2.3 We will make the reimbursement without delay and not later than –
184.108.40.206 14 days after the day we receive back from you any Goods supplied, or
220.127.116.11 (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or
18.104.22.168 if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.2.4 We will make this reimbursement using the same means of payment as you used for the initial transaction; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
6.2.5 You shall send the Goods back or hand them over to us at the following address – 16, Mount Pleasant Road, Tunbridge Wells, TN1 1 QU, Kent, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.
6.2.6 You will have to bear the costs of returning the Goods.
6.2.7 You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
6.3 The right to cancel an order for Goods described in clause
6.3.1 above does not apply to orders for personalised Goods, Goods which are made to your specifications or Goods which are liable to deteriorate or expire rapidly.
6.4 Returns where Goods are faulty:
6.4.1 Please email to inform us of your wish to return Goods quoting your order number. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.
6.4.2 The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.
6.4.3 We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 10 days of receipt.
6.4.4 We recommend that all returned Goods are returned using a reputable courier such as Royal Mail.
10. Linked Sites
There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or goods that they may provide to you.
We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to Walsh Bros, 16, Mount Pleasant Road, Tunbridge Wells, KENT, TN1 1QU.
12. Limitation of Liability
12.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
12.2. We disclaim any and all liability to you for the supply of the Goods to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
12.3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
12.4. We shall not be held liable for any failure or delay in delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
12.5. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
12.6. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
13.1. We may subcontract any part or parts of the Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
13.2. We may alter or vary the Terms and Conditions at any time without notice to you.
13.4. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
13.5. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales
13.6. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
13.7. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.
14. Your Information
14.1. Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information.
14.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.